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Guidelines for requesting public information

Guidelines for Requesting Public Information

What are the steps and procedures for requesting access to public information?

First: Preparing Your Request:

  • Identify the Required Information
    • Provide specific details, including document titles, applicable dates, and the specific type of information required.
    • Verify that this data is not already in the public domain before proceeding.
  • Complete the Freedom of Information (FOI) Request Form
    • Use the official communication channels provided by the Center.
    • Select "Data Sharing Request" from the form’s options.
    • Provide your personal details (full name and contact info) along with a detailed description of the requested information.
  • Attach Supporting Documents
    • If necessary, attach identification documents or additional materials to verify your identity or provide context for your request.

Second: Submitting Your Request:

  • Communication Channels
  • Communication Channels Requests can be submitted via:
    • The Data Management Office (DMO) Email: (DMO@DSC.GOV.SA)
    • The National Open Data Platform: (Request Access to Information – Decision Support Center)

Third: Response Timeframe and Clarifications

  • Response Timeframe: The Center will respond within 30 business days, either with approval, rejection, or a request for clarification.
  • Request for Clarification: If the Center requires further details, you will be notified and given time to respond. The response timeframe will be paused until the clarification is received.

Fourth: Review of the Response Process

  • Approval: The time required to process or obtain access to public information will be determined based on factors such as data type, volume, effort and time required. The applicant will be notified accordingly.
  • Partial Approval or Referral: Information may be provided partially, or the request may be referred to a different entity.
  • Rejection: You will receive an explanation for this decision, as well as instructions on how you can appeal.

Fifth: Receiving the Requested Information

  • The requested information will be delivered via the National Open Data Platform or by email.

Sixth: Appeal Process

  • Justification for Appeal:
    • Dissatisfaction with the response or rejection of the request.
    • Appeals must be submitted within 30 business days.
  • Submission: Appeals should be submitted electronically to the Center’s Data Management Office (DMO).

Seventh: Contact Information

  • For further inquiries or support, please contact us via email at: (dmo@dsc.gov.sa).

 

Frequently Asked Questions (FAQ) Regarding Freedom of Information

Who is eligible to submit a Freedom of Information (FOI) request?

  • Any individual or entity may submit an FOI request when they meet the eligibility requirements specified in the Freedom of Information Policy and Controls published by the National Data Management Office (NDMO).

What types of information can I request under the FOI policy?

  • You can request:
  • Official public documents and records.
  • Other available public data and reports.

Are there any restrictions on the information I can request?

  • Yes, certain types of information are exempt from disclosure, including:
  • Restricted, Confidential, or top-Secret information.
  • Personal data of third parties.
  • Information protected by legal or regulatory frameworks.

How can I be sure that my personal information remains confidential?

  • The Center is committed to non-disclosure of the applicant's personal data within the limits of applicable laws and regulations, taking all necessary measures to ensure its protection.

Can I access information not owned by the Center?

  • If the Center determines that the requested information falls under the jurisdiction of another entity, the request is typically redirected to the relevant authority, or the applicant is informed of the entity likely to hold that information.